Refund policy

LuneHome Returns & Refunds Policy

At LuneHome, your satisfaction is important to us. We are committed to providing high-quality products and reliable customer service.

Returns & Refunds

Due to the nature of our products and order processing system, we do not accept returns, refunds, or exchanges once an order has been placed and shipped.

Please carefully review your order details, product information, and shipping information before completing your purchase.

Once an order enters the processing or shipping stage, it cannot be modified, canceled, returned, or refunded.

Damaged or Defective Items

If your LuneHome product arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery and provide clear photos or videos showing the issue.

After our team reviews and verifies the problem, we will provide a replacement or an appropriate solution at no additional cost.

Product Issues

Returns or refunds are not available for personal preference, incorrect selection, changes of mind, or expectations regarding product size, appearance, or suitability.

Please review all product details and specifications carefully before placing your order.

Shipping Issues

If your tracking information shows that your package has been delivered but you have not received it, please contact your local carrier using your tracking number.

We are not responsible for packages marked as delivered by the carrier.

Contact Us

If you have any questions about your order or product, please contact our support team. We are always happy to assist.